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FAQS
Here you can find answers to frequently asked questions from our clients and partners.
What payment methods do you accept?
PAYMENT IN THE STORE
You can pick up and pay the products at our headquarters, Str. Malashevska No.1, Sandanski 2800, OBL. Blagoevgard.
PAYMENT IN THE INFO POINT (GREECE)
You can pick up and pay the products at our “Info Point” , Kanellopoulou 65, 20200 Kiato Greece.
PAYPAL
Those who have an account can use Paypal’s payment service.
DEPOSIT IN BANK ACCOUNT
You can deposit the money for your order in one of the Flexible Services Ltd bank accounts:
 | iCard AD. (EURO) SEPA IBAN: BG58INTF40015018205337 BIC/SWIFT: INTFBGSF | ||
| iCard AD (BGN) IBAN: BG42INTF40015006466879 BIC/SWIFT: INTFBGSF |
After depositing the money and for faster service, you can send us the receipt of the deposit by email to : info@audiomarket.gr
PAYMENT WITH VIRTUAL CURRENCY
Safe anonymous payments with virtual currency. What is bitcoin?
Soon we will accept other Virtual Currencies.
Information About Shipping
RECEIVE YOUR ORDER FROM THE STORE.
Str. Malashevska No.1, Sandanski 2800, OBL. Blagoevgard.
RECEIVE YOUR ORDER FROM INFO POINT (GREECE)
Kanellopoulou 65, 20200 Kiato Greece.
WITH ACS COURIER
Choose ACS to pick up the products you bought in 24 to 48 hours. After sending your order, you will receive an order completion and order confirmation e-mail containing the billing number with which your order was sent. By typing this number into the “search queue” field located on the ACS site https://www.acscourier.net you have detailed information on how your order is going.
For purchases below € 300.00, shipping costs start at € 6.00, excluding heavy goods.
For purchases over 300.00 € shipment is free for products up to 6kg.
For purchases of products over 300,00 € and over 6kg, the charge is 6 € plus 1 € per extra kilogram.
For orders up to 300,00 € there is a charge of 3,00 € and the counterfeit is free of charge for orders over 300,00 €. Because shipment increases costs for everyone, it’s best to prefer other ways of paying.
For orders with heavy products (large loudspeakers, keys, drum sets, pianos, consoles, PA speakers, etc.), the charge is negotiated.
ORDER SHIP BY TRANSPORT COMPANY
It is recommended for heavy and bulky items to take advantage of carrier charges. In this case, cash on delivery is not accepted. Payment is made in all other ways available to us. For information on shipping with a carrier, please contact our company’s accounting department.
DELIVERY TIME
The usual delivery process is 2-3 Days. If the product is out of stock or no directly deliverable, then contact the Flexible Services Sales Department for the date of delivery and shipment or change with a similar product.
Which are the ways of ordering?
ORDER THROUGH E-SHOP
Fast and direct order through our online store www.audiomarket.gr. Find the product (s) you are interested in and add them to your shopping cart. The system allows you to order without having to join. However, we suggest that you first become a member using your email so that you can keep track of the progress of your order.
ORDER TO OUR “Info Point”
You can come and order your products from our “Info Point” Kanellopoulou 65, 20200 Kiato Greece. So we can serve you to solve any questions you have to make the best choices according to your needs.
ORDER BY EMAIL
You can send your order to: sales@audiomarket.gr
indicating your billing data, delivery, name, and ordering phone number.
.Invoices are issued to companies and freelancers if they fill in the following information upon their order: Name, VAT, telephone, headquarter’s address, occupation.
For invoices issued for areas subject to a reduced VAT rate, the business start certificate must be sent and the goods delivered in the region where the company is located. In all other cases, a retail sales receipt is issued.
Technical assistance - Service:
In addition to product sales, Flexible Services is next to its customers and any technical issue may arise.
We can quickly and effectively deal with any technical problem that may occur for warranted machines or non-warranty machines.
ORDER CUSTOM CABLES
In addition to production cables, we offer custom high quality cables from Mogami, Belden and Gotham in combination with Neutrik and Switchcraft. These cables offer the highest sound quality and are built to the needs of our customers.
INSTALLATION ON YOUR PLACE.
Music Solutions has experienced technicians to study and install the products in your place.