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Frequently asked questions
Please read the “FAQs” before sending a message.
What payment methods do you accept?
PAYPAL
Those who have an account can use Paypal’s payment service.
CREDIT CARD
Credit card holders can safely use the online credit card payment method via Viva Payments.
For the full security of your transactions, online credit card purchases are made by redirection to VIVA Payments.
DEPOSIT IN BANK ACCOUNT
You can deposit the money for your order in one of the Flexible Services Ltd bank accounts:
 | PIRAEUS BANK SA. (EURO) SEPA IBAN: GR11 01725260005526054814127 BIC/SWIFT: PIRBGRAA | ||
After depositing the money and for faster service, you can send us the receipt of the deposit by email to : info@audiomarket.gr
Information About Shipping
WITH ACS – ELTA – EMS COURIER
Choose COURIER to pick up the products you bought. After sending your order, you will receive an order completion and order confirmation e-mail containing the tracking number with which your order was sent. By typing this number into the “search queue” field located on https://www.audiomarket.gr/track-your-order/ you have detailed information on how your order is going.
For purchases below € 300.00, shipping costs start at € 6.00, excluding heavy goods.
For purchases over 300.00 € shipment is free for products up to 6kg.
For purchases of products over 300,00 € and over 6kg, the charge is 6 € plus 1 € per extra kilogram.
For orders with heavy products (large loudspeakers, keys, drum sets, pianos, consoles, PA speakers, etc.), the charge is negotiated.
ORDER SHIP BY TRANSPORT COMPANY
It is recommended for heavy and bulky items to take advantage of carrier charges. In this case, cash on delivery is not accepted. Payment is made in all other ways available to us. For information on shipping with a carrier, please contact our company’s accounting department.
DELIVERY TIME
The usual delivery process is 5-10 Working Days. If the product is out of stock or no directly deliverable, then contact the Flexible Services Sales Department for the date of delivery and shipment or change with a similar product.
Which are the ways of ordering?
ORDER THROUGH E-SHOP
Fast and direct order through our online store www.audiomarket.gr. Find the product (s) you are interested in and add them to your shopping cart. The system allows you to order without having to join. However, we suggest that you first become a member using your email so that you can keep track of the progress of your order.
ORDER BY EMAIL
You can send your order to: sales@audiomarket.gr
indicating your billing data, delivery, name, and ordering phone number.
.Invoices are issued to companies and freelancers if they fill in the following information upon their order: Name, VAT, telephone, headquarter’s address, occupation.
Technical assistance - Service:
In addition to product sales, Flexible Services is next to its customers and any technical issue may arise.
We can quickly and effectively deal with any technical problem that may occur for warranted machines or non-warranty machines.
ORDER CUSTOM CABLES
In addition to production cables, we offer custom high quality cables from Mogami, Belden and Gotham in combination with Neutrik and Switchcraft. These cables offer the highest sound quality and are built to the needs of our customers.
Contact us
To contact us, call us at +30.211 2344262 or send us a message on the following contact form.
To visit our “Info Point” in Greece, we are located at Kanellopoulou 65, 20200 Kiato.
You can call Monday through Friday from 10:00 to 18:00. Saturday 09:00 to 12:00.
